Customer Service

All orders are processed and shipped from our facility in the United States. We take pride in our fast turnaround times and secure packaging to ensure your research materials arrive in optimal condition.

Domestic Shipping Options (Continental USA)

Same-Day Shipping: Orders placed before 12:00 PM PST Monday through Friday will ship the same business day. Orders placed after this cutoff or on weekends/holidays will ship the next business day.

Your privacy and security are our top priorities. We employ industry-leading security measures to protect your personal and payment information.

• 256-bit SSL Encryption: All data transmitted to and from our website is encrypted using the latest security protocols.
• PCI DSS Compliant: Our payment processing meets the highest industry standards for handling credit card information.
• Discreet Packaging: All orders are shipped in plain, unmarked packaging with no indication of contents.
• No Third-Party Sharing: We never sell or share your personal information with third parties for marketing purposes.

For complete details, please review our Privacy Policy.

Our website is available 24/7 for your convenience. Place orders anytime, and our team will process them promptly during business hours.

How to Order

1. Browse our catalog and add items to your cart
2. Review your cart and proceed to checkout
3. Create an account or check out as a guest
4. Enter your shipping information
5. Select your preferred shipping method
6. Complete payment and receive order confirmation

Order Modifications

Need to modify or cancel an order? Contact us immediately at support@peptideamerica.com. We can accommodate changes for orders that have not yet been processed or shipped.

Accepted Payment Methods

• All major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards with Visa/Mastercard logo
• Digital wallets (Apple Pay, Google Pay)
• ACH/Bank transfer (for orders over $500)

Pricing

All prices displayed on our website are in US Dollars (USD). Prices are subject to change without notice, but orders are locked in at the price displayed at the time of purchase.

Member Benefits

Registered members enjoy exclusive benefits including:

• Access to exclusive products
• Earn reward points on every purchase
• Early access to new products
• Order tracking and history

Stay informed about your order every step of the way. Once your order ships, you'll receive an email with your tracking information.

How to Track Your Order

• Email Notification: Click the tracking link in your shipping confirmation email
• Account Dashboard: Log in to your account and view order status under "Order History"
• Carrier Website: Enter your tracking number directly on USPS.com or FedEx.com

Order Status Definitions

• Processing: Your order has been received and is being prepared
• Shipped: Your order has left our facility and is in transit
• Out for Delivery: Your package is with the carrier and will arrive today
• Delivered: Your package has been delivered to the shipping address

We stand behind the quality of our products. All Peptide America research peptides undergo rigorous third-party testing for identity and purity (99%+ guaranteed). If your order arrives damaged, incorrect, or you have any quality concerns, we will make it right.

Our Promise

• Quality Assured: Every batch is third-party tested with certificates of analysis available
• Accurate Orders: Double-verified picking and packing process
• Secure Packaging: Temperature-appropriate packaging for product integrity
• Responsive Support: Our team is here to help resolve any issues quickly

For any concerns with your order, please contact us within 48 hours of delivery at support@peptideamerica.com. Include your order number and photos if applicable, and we'll respond promptly.