Refunds & Returns

Our dedicated support team is committed to ensuring every customer is completely satisfied with our product quality, service, and delivery. We take pride in maintaining the highest standards in the industry.

Order Cancellations

Cancellation requests must be submitted via email before your order has been dispatched from our facility. Once an order has shipped, cancellation is no longer possible. Please contact us at support@peptideamerica.com with any questions or concerns regarding your order. We will do everything possible to assist you promptly and to your complete satisfaction.

Damaged or Incorrect Orders

If your order arrives with damaged products or incorrect items, please contact us within 48 hours of delivery. Include your order number and photos of the issue, and we will arrange for a replacement shipment at no additional cost.

Researcher Acknowledgment

By placing an order with Peptide America, you acknowledge and confirm that:

• All products are intended exclusively for in-vitro research and laboratory use only.
• You are familiar with your jurisdiction's regulations regarding research chemicals and their proper handling.
• You understand the safety protocols required for handling research peptides and will ensure proper storage and use.
• You are at least 21 years of age and represent a qualified research institution or are a licensed researcher.

Our Commitment

At Peptide America, your satisfaction is our priority. While we cannot accept returns due to the nature of our products, we stand behind every order with our quality guarantee. If there is ever an issue with your purchase, reach out to our team and we will make it right.

Contact Us

For any questions, concerns, or assistance with your order, please don't hesitate to reach out: support@peptideamerica.com

Thank you for choosing Peptide America for your research needs.